Frequently Asked Questions
Everything you need to know about enhancing your living space with Matsato.
What is the standard shipping time for furniture and decor?
Most orders are processed within 2-3 business days. Domestic shipping typically takes 5-10 business days depending on your location and the size of the item.
Do you offer international shipping?
Yes, Matsato ships to over 30 countries. Please note that international shipping rates and delivery times vary by region and will be calculated at checkout.
What is your return policy for home goods?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track the status of my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your delivery progress in real-time.
Are your materials sustainably sourced?
At Matsato, we prioritize ethical sourcing. We work closely with manufacturers who utilize sustainable woods, recycled textiles, and eco-friendly production methods.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm.